Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@harrietark.com Items sent back to us without first requesting a return will not be accepted. Customer is responsible for return shipping.

You can always contact us for any return question at info@harrietark.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. For damaged and wrong products, We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.

Exchanges

You can certainly return your Harriet Ark to us for an exchange to a new pattern, provided it is returned within 30 days. 

*Please note: All Harriet Ark must be returned in as new condition to be eligible for a return/return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.